Situation of the complaints

To ensure transparency in the registration mode and solving complaints by ABC Insurance and Reinsurance SA company, we provide the following information:

Petitions

Previous year

Reporting Period:
2020 January 1 - 2020 September 30 (cumulated)

The last 3 months of the reporting period

1st Month (July 2020)

2nd Month (August 2020)

3rd Month (September 2020)

Total number of petitions registered per unique petitioner and per case

2 4 1 0 2

Total number of alleging petitions (resolved favorably) per unique petitioner and per recorded case

2 0 0 0 0
Number of alleging petitions (resolved favorably) regarding the claim files 2 0 0 0 0

Total number of petitions for which the claim files were paid

2 1 0 0 1

Total number of unfavorable finalized petitions recorded per unique petitioner and per case

0 3 1 0 1

Requests for alternative dispute resolution

Previous year

Reporting Period:
2020 January 1 - 2020 September 30 (cumulated)

The last 3 months of the reporting period

1st Month (July 2020)

2nd Month (August 2020)

3rd Month (September 2020)

Total number of requests for alternative dispute resolution

0 0 0 0 0

Total number of requests for alternative dispute resolution, actual solved

0 0 0 0 0
Total number of requests for alternative dispute resolution, solved favorable to Insureds, Contractors, Beneficiaries, Injured persons or their representatives 0 0 0 0 0